Refund policy

Returns Policy

We want you to love your purchase! 💚

Due to hygiene reasons, we’re unable to accept returns or exchanges on opened or used beauty products.

We happily accept returns or exchanges if:

• The item is faulty or damaged upon arrival.
  
  

• You received the wrong item.
  
  

• If you experience an allergic reaction, please contact us within 7 days of purchase. We may request photos and a short description of the reaction so our team can review the issue. Approved cases will be eligible for a store credit only.

To start a return, please return the goods in store within 14 days of purchase with your receipt or valid proof of purchase, and photos of the issue.
Once approved, we’ll arrange a replacement, store credit, or refund.

Please note:

• Items must be unused, unopened, and in original packaging.
  
  

• Sale items are final unless faulty.
  
  

• For in-store purchases, returns must be made in person at the original store of purchase.

• You may return online orders in store with your order number.
  
  

📩 Email: hello@acidaura.com
🛍️ In-store: 183 King St, Newtown

This policy complies with the Australian Consumer Law, which guarantees your rights to a repair, replacement, or refund for faulty goods.